Orders are usually delivered within 3–5 business days after confirmation. Delivery times may vary depending on your location, order volume, public holidays, or circumstances beyond our control.

We make every effort to display product colors as accurately as possible. However, slight color differences may occur due to lighting during photography, screen brightness, and individual device display settings.

You can request an order cancellation before the order enters processing, production, customization, or dispatch. Please contact us as soon as possible at support@floraandfibers.com or 03335543929.

Please contact us as soon as possible if you need to change your size, color, delivery details, or other order information. Changes may only be possible if the order has not entered processing, customization, or dispatch.

Eligible products may be exchanged within 7 days of delivery if they are damaged, defective, or different from the original order. The product must be unused and returned with its original tags, labels, and packaging.

floraandfibers does not offer returns, refunds, or money-back guarantees on purchased products. Eligible products may only be exchanged according to our Return and Exchange Policy.

Once your order has been dispatched, tracking information may be shared with you through the contact details provided with your order. If you need assistance, contact us at support@floraandfibers.com or 03335543929.

Please review the available size information carefully before placing your order. For customized products, customers are responsible for providing accurate measurements. Customized items cannot be exchanged due to incorrect measurements provided by the customer.

Contact floraandfibers within 7 days of delivery. Please provide your order details along with clear pictures or videos showing the issue. Our team will review your request and guide you through the exchange process if the request is approved.

. Sale and discounted items are not eligible for return or exchange, except where an incorrect product was delivered or where required under applicable law.

Customized and made-to-order products cannot be returned or exchanged due to a change of mind, incorrect measurements provided by the customer, or personal preference. If the product has a manufacturing defect or differs significantly from the confirmed customization details, contact us within 7 days of delivery.

Select the available customization options and provide the required measurements and instructions carefully. Please double-check all details before submitting your order, as changes may not be possible once work on the outfit has started.

The payment methods currently available will be displayed during checkout. Supported online card payments may be made using eligible Visa and Mastercard credit or debit cards in PKR.

In rare cases, a product may become unavailable after an order is placed. If this happens, the floraandfibers team will contact you and explain the available options.

For questions about orders, delivery, customization, or exchanges, contact us by email at support@floraandfibers.com or by phone at 03335543929.