At floraandfibers, we take care to ensure that every order is checked before dispatch. Please read our Return and Exchange Policy carefully before placing an order on floraandfibers.com.

floraandfibers does not offer returns, refunds, or money-back guarantees on purchased products.
Customers are advised to carefully review the product description, size information, color, customization details, and other product information before placing an order.

Products purchased from floraandfibers.com may be eligible for exchange within 7 days of delivery only in the following cases:
• The item is faulty, damaged, or defective at the time of delivery.
• The product received is different from the product originally ordered.
• An item or essential part of the order is missing from the package.
The exchange request must be made within 7 days of receiving the order. Requests submitted after this period may not be accepted.
The product must be unused and in its original condition, with all tags, labels, and original packaging intact.

To request an exchange, please contact floraandfibers within 7 days of receiving your order and provide your order details along with clear pictures or videos showing the issue.
Email: support@floraandfibers.com
Phone: 03335543929
Each exchange request will be reviewed individually. floraandfibers will assess the information and evidence provided and make every reasonable effort to handle the matter fairly.
Please do not send any product back before contacting floraandfibers and receiving instructions regarding the exchange process.

Once the returned item is received, the floraandfibers team will inspect the product and review the reported issue.
If the exchange request is approved, a replacement product will be provided according to product availability.
Where the same product is unavailable, floraandfibers will communicate the available options to the customer.

If an exchange is requested because the customer selected the wrong size, color, product, or provided incorrect order details, the customer will be responsible for the applicable shipping and handling costs.
If an exchange is approved because the customer received an incorrect, damaged, or defective product, the shipping arrangements and applicable costs will be communicated by the floraandfibers team after reviewing the case.

If an exchange is requested because the customer selected the wrong size, color, product, or provided incorrect order details, the customer will be responsible for the applicable shipping and handling costs.
If an exchange is approved because the customer received an incorrect, damaged, or defective product, the shipping arrangements and applicable costs will be communicated by the floraandfibers team after reviewing the case.
• Sale or discounted items.
• Customized or made-to-order products.
• Products altered or stitched according to customer instructions.
• Products that have been worn, washed, used, damaged after delivery, or altered by the customer.
• Products returned without their original tags, labels, or packaging.
Customers should carefully review all product and customization details before confirming their orders.

Customized and made-to-order products are prepared according to the measurements, preferences, and instructions provided by the customer. Therefore, these products are not eligible for return or exchange due to incorrect measurements or information provided by the customer.
If a customized product is delivered with a manufacturing defect or differs significantly from the confirmed customization details, please contact floraandfibers within 7 days of delivery. The case will be reviewed individually.

Customers who wish to cancel an order should contact floraandfibers as soon as possible:
Email: support@floraandfibers.com
Phone: 03335543929
Order may only be cancelled if it has not entered processing, production, customization, or dispatch. Customized or made-to-order products cannot be cancelled once work on the order has started.
Floraandfibers may cancel an order where reasonably necessary. Reasons may include product unavailability, damage discovered during quality inspection, a technical or pricing error, incomplete order information, or unsuccessful payment authorization.

Floraandfibers makes reasonable efforts to ensure that product photographs, descriptions, colors, sizes, and other details displayed on floraandfibers.com are as accurate as possible.
However, actual product colors may vary slightly due to photography lighting, screen brightness, display settings, and differences between devices.
For embroidered, embellished, handmade, or customized products, minor variations may occur due to the nature of the work and production process. These minor variations are not considered defects.
Customers are requested to carefully review the product description, images, size information, and customization details before placing an order.